Trab Training Inc.
Since 1985
"The miracle, or the power, that elevates the few is to be found in their industry, application, and perseverance under the promptings of a brave, determined spirit." Mark Twain
A Brief Description of Classes Offered
Please see detailed class information for more complete descriptions by clicking on the course title or by selecting a specific course from the menu to the left.
All courses have been designed to be as effective and practical as possible. Thirty to fifty percent of course time is dedicated to "hands-on". Detailed, structured coloured course notebooks support participants in the class. Materials progress logically from section to section. Course are taught in such a way that all preferred learning styles are addressed. Once classes are over, participants leave with tools and methods that can be applied to their jobs in a straightforward way.
This course has been created to give your support people a good understanding of all aspects of customer service. Those who attend will spend a day defining customer service, measuring themselves as customer service people, and practicing with tools and procedures designed to make them even better support people. This course is aimed at those customer service people who work on phones a lot.
Powerful Presentations (1 day).
This course gives every participant the theory and practical experience required to build and deliver effective and memorable presentations! In the world of presentations, lack of focus means sleepless nights and missed opportunities. Not only does this course provide you with a template for creating and delivering powerful presentations, it allows you to practice what you learn. Present at the beginning of the course, then learn and practice and present again at the end of the course - captured on video !
Train the Trainer (both a 1 day "1-on-1" and a 2 day "classroom" version).
Above all else, this course is meant to be practical. It has been designed to make trainers - from all walks of life - better in the classroom. Brand new trainers will walk away knowing how to train - having demonstrated that they know how. 100's of practical tips and tricks are explained during the 2 day course. Experienced trainers will appreciate the solid adult learning theory that underlies everything we do. Whenever we show people how to do things, we also explain why. (Many new trainers have come back months/years later to take this course again - saying it was at least as useful the second time through.)
This course has been created to teach and promote creative thinking. Learn how to avoid those things that lock up the creative process. Understand what getting "ready" to use your imagination is all about. Learn about preparation and how to apply yourself to pile up tentative ideas. This course is for anybody who thinks their job can benefit from them being even more creative. John Masefield: "Man's body is faulty, his mind is untrustworthy, but his imagination has made him remarkable." Lots of hands on.
The course begins by looking at where coaching fits in the business environment – comparing and contrasting coaching to facilitating, training, and managing. Both a coaching model and a coaching process are included in the first section of this course. The second section of the course explains the essential characteristics of coaches and the coaching process. Specific skills that are required by coaches are taught in the third section of this course. Throughout the class both the coaching model and coaching process are referenced and built upon. Mini – coaching scenarios are used throughout. The last section of the course deals with rules and suggestions and the final characteristic of coaches.
You have been asked to decide between various options - and then defend your decision. Do you know exactly how to start? If you and your co-workers started making decisions that were 30% better what would that do for your organization?
You approach a new topic and you find yourself overwhelmed. You think about individual issues in a large complicated topic successfully, but then you move on to other issues, and by the time you are finished you know you have forgotten important points. Your current note-taking system doesn’t work - especially when you and others are jumping back and forth between key points. At the end of the day you have lost important ideas. Mind mapping has many applications - note taking and note making, learning, creative thinking - even problem solving and decision making. Over half of this course consists of classroom exercises.
Do you have employees or co-workers who are extremely busy all the time, and yet still don’t manage to get important things done? Are you finding that little things are stopping you from doing important things? Are you sacrificing important roles only you can play for truly important things? "Nothing is less productive than to make more efficient what should not be done at all." Peter Drucker.
Do you find yourself struggling with problems that you don’t seem to make progress on? Have you ever worked hard at solving problems that didn’t need to be solved? Have you ever solved a problem, and presented results that were a bit wrong? You will learn what questions to ask, what specific courses of actions to take, and how to take problems apart and put them back together.
What is careful, robust thinking worth? When someone says “think about it” do you know exactly what to do? This course has been created to teach and promote thinking. Specific and easy to apply tools and methods are taught - at all time emphasis on the practical is stressed.