Trab Training Inc.
Since 1985
"The miracle, or the power, that elevates the few is to be found in their industry, application, and perseverance under the promptings of a brave, determined spirit." Mark Twain
Customer Service (On-site Class)
Duration:
Half a day.
Site requirements:
Boardroom, white board (or black board), flip chart pad.
Hints & Suggestions:
Those new to the role of customer service might consider our one day Customer Service course.
Issue:
This half-day course has been created to give those who have been caught up in the day-to-day of customer service a chance to step back and discuss the bigger picture. It is meant to be a course that allows experienced customer support people to re-visit and discuss what Customer Service can be before, during and after “contact”. Ideas and stories (many from the class participants) facilitate this.
Intended For:
Anybody who supports internal or external customers. While this course focuses on supporting customers over the phone, we also discuss aspects of in-person support. Primarily this is meant for experienced customer service people.
Key Topics:
Customer Service Communication Skills
Steps for Really Handling a Call
Greeting the Customer
Being Positive with Customers
Listening to the Customer
Solving Customer’s Problems
The Action PlanDealing with Upset Customers
Ideas for Moving Forward