Trab Training Inc.
Since 1985
"The miracle, or the power, that elevates the few is to be found in their industry, application, and perseverance under the promptings of a brave, determined spirit." Mark Twain
Public Classes Overview
Currently, public courses are offered in Calgary, Edmonton, Toronto, and Vancouver. Once we have five people registered we can confirm the course will run.
If you are interested in having a course run in another city, please inquire.
Currently we offer three of our courses publicly.
This course has been created to give support people a good understanding of all aspects of customer service. Those who attend will spend a day defining customer service, measuring themselves as customer service people, and practicing with tools and procedures designed to make them even better support people. This course is aimed at those customer service people who work on phones a lot.
Powerful Presentations (1 day).
This course gives every participant the theory and practical experience required to build and deliver effective and memorable presentations. In the world of presentations, lack of focus means sleepless nights and missed opportunities. Not only does this course provide you with a template for creating and delivering powerful presentations, it allows you to practice what you learn. Present at the beginning of the course, then learn and practice and present again at the end of the course - captured on video !
CTT+ Train the Trainer (2 days).
Above all else, this course is meant to be practical. It has been designed to make trainers - from all walks of life - better in the classroom. Brand new trainers will walk away knowing how to train - having demonstrated that they know how. 100's of practical tips and tricks are explained during the 2 day course. Experienced trainers will appreciate the solid adult learning theory that underlies everything we do. Whenever we show people how to do things, we also explain why.
This course is pre-approved by Microsoft for their MCT and MOUS Master Instructor programs. It is officially recognized by CompTIA as a preparation course for the CTT+ designation.